roshon m
map-marker Florissant, Missouri

Very badly business practice for hooters

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Date: july 28, 2018 Address: 2765 north highway 67 st louis missouri 63034 I order online about 8:04pm and the young lady at hooters said 20min. I arrive at hooters at 8:30pm and the staff act like they didnt get my order and then finally said oooo it's cooking, and was telling other guess, the same thing, that was picking up orders. Are they would say, its still cooking. So finally, i got up at about 8:50, and still no food ready, and the staff again asking, what was my order, are did i call in. finally my food come out the back at 8:53pm. I ask for the manager, and aerreal the manager came up from, and her hold body attiude was what!!! So i explain too her, what had happen, while the staff standing thier, both texting on their phone. Aerreal the manager said aint nothing she can do. they have two big party in hooters. And she dont no, why the online people are saying 20min. Didnt make me feel comfortable are wanted too come back. No since of caring in the world. No people skills, staff are on the phone texting. No one is paying attention.
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Reason of review:
poor employee poor manager

Preferred solution: Let the company propose a solution

Reggie Hof
map-marker Houston, Texas

Great everything

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Tiffany our waiter was extremely kind and well mannered. She prodived excite service...give her a raise.
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scott e Gjo
map-marker Anderson, South Carolina

Anderson, SC

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I did not receive my military discount, which was supposed to be 20%. I don't feel that I served just to get discounts and special treatment, but since they promised it to me they probably should have honored it. Also, it looks like they charge extra for the bleu cheese and celery, without warning the customer, they just offer it and then charge for it later. It was a surprise when my bill came. All the manager said was "yeah sorry, we told corporate that we didn't like it". Their disregard for the customer has cost them a portion of a tip, and a lot of future business. I hope they enjoy their ill-gained profit.
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Loss:
$15
Reason of review:
Not as described/ advertised

Preferred solution: Stop lying to customers, and stop withholding information.

3 comments
Guest

Being asked to pay what everyone else pays is not Ill gotten gains. Typical meat shield.

Gimme gimme gimme. We will see another her post from you in a year or so that you didn’t get your supposedly earned discount from some other business. When was the last time you actually fought for ANY of America’s freedoms? That’s right!

You haven’t. I would rather see a first responder get a discount then you. Atleast those guys actually earn a discount. Or are you going to compare your service to the daily actions they do?

If you do try and compare jobs then you have proven my point. You think you deserve discounts above the people who keep your family safe so you can go travel the world.

You were not drafted so you deserve nothing more then they are willing or able to give. To whine that the tittybar didn’t give you a discount really goes to show your true lack of morals.

Guest

Well stores wont let you take a dog in side they say its in sanitary well ant women working hardly with no clothes on unsanitary what's the difgerance you can carry a dog but having to look at people hafe naked that's just nasty

Guest

Why punish the server? They don't control anything!

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Kenyatta H Dab
map-marker Louisville, Kentucky

Rude and nasty waitress

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Visit hooters on preston hwy for last 3 mondays all you can eat, we always bring a nice size group, decided to make it a every week thing, no problems till this past monday, our waitress had the nasty/rude attidude from the start, she had this mean look on her face, then she rush us in picking a drink, when we was thinking she was getting fustrated and the look got worst, brought drinks out then rudely and unpatiently took our order, by that time we wasnt feeling welcome and it change us from having a good time to feeling uncomfortable. One of the guys ordered sliders the rest all you can eat, his sliders came out on toasted bread instead of the buns, which he would of not order if he had known that yall was out of buns.

So he asked her if they was out, she rudely and nasty replied (thats all we have, i can take it back) thats when the whole table was like wow why you say it like that. She also wrote down the wrong wings twice, so then i told mrg, he said he will have a talk with her and wont charge for sliders that he didnt eat anyways, after he had a talk with her, she got worse, handing refills out with extended arm and looking the other way, rolling eyes ect. And it cont. I told my group to calm down we just having a bad exp just show love.

At end we paid out $150+ bill still tip her good even tho nobody wanted to and left.

Gotta not make someone elses hatred become urs. We love that place but the waitress ciara has bad customer service and a nasty attitude

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Reason of review:
Poor customer service
Lio U
map-marker Denham Springs, Louisiana

Hooters Denham spring LA

The managers of that place are racist and many of the employees have had very bad experiences as a Hispanic visiting this place.
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Anonymous
map-marker Joliet, Illinois

They treated me like ***

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Hooters - They treated me like ***
I spent over 200 hundred dollers and bar tender treateaded me like *** i told her my friend went out side and she took my pitcher of beer away then i orderd some natchos and they barley had any meet
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Reason of review:
Poor customer service
1 comment
Guest

Big baller!! 200!

Cheap @$& move on and take ur empty wallet! Broke people stay at home for dinner next time you want to go out to eat somewhere

Bill J Moh

Frequent customer

Hooters... I don't know why you keep trying to plug me in into your Conyers store...

it sux... have not been there in 6 months... hope I never go back there again; it is almost worse than your Hiram store...* I would believe you make most of your money off your Cumberland Store (used to probably) and your Kennesaw store... the Kennesaw store should be a model for you to make money...

my phone number is (404)488-****... what happened to your beautiful girls...

did the government tell you to quit racially and weightfully profiling... I have no problem with beautiful women, whatever they may be, as long as they are clean

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Reason of review:
Poor customer service

Preferred solution: promise to change your culture back to old times

Ernest G Ypg
map-marker Baton Rouge, Louisiana

Mild wings very hot

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Went to Hooters on College Drive in Baton Rouge. Ordered mild wings to take home. Got home they were loaded with red pepper. Had gotten them there before and they were mild. Fortunately they were not for my late mother in law who had a serious pepper allergy. You would think that this kind of error would expose Hooters to serious very large monetary damages and their insurance company would take big steps to see that this doesn't happen. I've heard of quite a few cases where people with pepper allergies, as with peanut allergies, have died from ingesting those substances. Every time I try to send this message, I keep getting a message that my complaint is short of the minimum number words, so I am adding this sentence.
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Pros:
  • Friendly servers
Cons:
  • Peppered wings when mild orderred
Reason of review:
mild wing order loaded with red pepper

Preferred solution: Let the company propose a solution

Maria W Ces
map-marker Charleston, West Virginia

Horrible last 2 experiences. TIRED

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I went to the charleston, wv hooters today and had another bad experience. They fixed my food and showed me the container of plain chicken and sauces on the side. I live 35 mins away so im supposed to have microwaved none crispy wings and toss them myself after thr fact. If i wanted that i would go to the store and fix my own wings and put them in the sauce. The wings were burnt and i have decided against ever going to this store again. My favorite place has turned into the place i eill never visit again.. Not good experiences there
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Reason of review:
Bad quality
Anonymous

Great experience!

I had a little situation in Dedham , which I almost didn’t consider as a problem and the stuff including the management exceeded my expectations in the way they responded to the small complaint although the Boston Celtics were playing and it was very busy! We loved the service! We live close by and definitely will be back! Thank you! Like
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Reason of review:
Good customer service
Giavonnia S

Bad service and dirty

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I went with my 2 children and both of their plates had hair in them. I was given a tea both times each cup had things floating in them. I spent over 50.00 on dinner last night. Contact 770-656-****
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Reason of review:
Bad quality
Robert R Sco

Disappointed

DisappointedThat the TV service had not been served and worked on in two days and I have been down and that the area that the TVs were working were off-limits to the customers do two servers belongings being stored there
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Reason of review:
Poor customer service
Fuad Yxy
map-marker Norfolk, Virginia

Came in hungry and left hungry

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My so and I each ordered the 20 piece boneless wings [each one is a little over $20.00] the boneless wings were small, I mean McDonald's chicken nuggets are bigger and more filling as well as cheaper. My daughter ordered a burger that came out unimpressive it wasn't cold but it wasn't really hot either it was more like room temp. Grand total with tip was over $80 for a meal that both my son and I left the restaurant STILL hungry. And when we spoke to the manager we were simply told "Oh the boneless wings are cut here we get them precut so we don't control the size" Which to me is funny since I service their CO2 system and Nitrogen systems and have watched guys back in the back cutting chicken for boneless wings. We will N E V E R return to this establishment or any other Hooters E V E R again.
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Loss:
$81
Cons:
  • Poor portions for the money
Reason of review:
Pricing issue

Preferred solution: Full refund

Shaniqua f

Too long for my order

I went to hooters last night at 1030 order and sat There Til 1210 And still Didn’t Get my Order The Cooks Was playin N It Was only 4 people waitin on food we sat there for none
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Reason of review:
Order processing issue
james b Vxx

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Verified Reviewer
| map-marker Downers Grove, Illinois

Very disappointed

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We have been to Hotters as a family for many years. It’s my daughters favorite restaurant and we excited that one in countryside Illinois was opening up. The service and food was very disappointing on many occasions and that location. So we decided to go back to see favorite locations in Downers Grove Illinois. The service was disappointing and so was the food. This is the first time at this location we experienced a disappointing experience. We love going to Hotters as a family but don’t want to be let down next we go. Sincerely James
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Reason of review:
Bad quality
1 comment
Guest

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