Anonymous
map-marker Orlando, Florida

Rude bartender Orlando Airport

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When I to Hooters Orlando Airport on Sunday night after getting off a long international flight. I when to Hooters to relax with some wings and beer.

It took close to 4 minutes to get attention of bartender, she was talking to other customers. Ok, I think, probably regulars. No problem. When I did flag her down afterward passing me by 3-4 times I finally had verbally say hi, can I have a beer and a menu.

Lets just say that was the high point. She was cold, standoff ish. I decided not to order. 2 beers and I was out of there.

May she had a bad day.

But Christ, I been in tin can for 10 hours. If you dont want be there, then dont come in.

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User's recommendation: Hope you get a better bartender

Brandy W Bno

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Verified Reviewer
| map-marker Odessa, Texas

Service

I showed up to eat lunch with a friend and we got there at 12:34pm. I had to walk around and ask my waitress to check on our food this is around 1pm.

She walked to the kitchen and they all looked dumb founded and blamed the system. By this time its 1:12pm and I have to be back to work soon so we left with out food or our lunch. There were maybe 6 table in the whole place and 4 waitresses and didnt even care to make anything right I will not be back this is why the Odessa Hooters has a bad reputation for their *** service.

This is how you lose good people and lost a business it not near as busy as it used to be and maybe this is why. Maybe check into this restaurants management and staff.

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User's recommendation: Not at all

Angelica J Iob

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Verified Reviewer
| map-marker Aurora, Illinois

Still havent heard a response

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So I contacted your organization via pissed consumer over a week ago, and Ive yet to receive an update. At this point, Im posting all of my negative feedback and it is what it is. This has been an utterly horrible experience. A waste of gas, time, energy and absolutely no response from you all was merely icing on the cake.
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Preferred solution: A 40% discount, or 40% off coupon to use for future orders as a show of apology for my horrible experience. I literally was 5 minutes away from your restaurant after purchasing my order online as requested by your answering service when called.

Ken D Iql

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Verified Buyer
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Verified Reviewer
| map-marker Chicago, Illinois

Horrible service

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Hooters - Horrible service

Horrible service Me and my wife and daughter in a tour hooters on Wells Street in Chicago they were five dirty tables .the Posters told us that it will take 45 minutes for them to clean just one table. So I asked her can she get the manager she never did So asked cam sit at the bar she said yes.

The manager never came until I asked the bartender to go get her, she finally came over 20 minutes later I explained to her about the dirty tables that was still dirty she acted as if she was doing us a favor by talking to us then another party came in a white party they hurry up a cleaned the table and seat them.

They got their food fast while we was still waiting for our which 56 minutes to arrive when arrived food was super cold and over cooked. I asked for manager again she never came.

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Loss:
$80
Pros:
  • Normally food is good
Cons:
  • Cold wings
  • We like it all
  • Horrible service

Preferred solution: Let the company propose a solution

Anonymous

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Verified Buyer
| map-marker Statesboro, Georgia

I cannot get ahold of my location

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Hooters - I cannot get ahold of my location
Hooters - I cannot get ahold of my location - Image 2
I have been on hold for over an hour now and I have been trying to get in contact for weeks. If I do manage to get through the waitress either hangs up or the visiting manager is oblivious to what the previous has done and claims to follow up which never happens.
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User's recommendation: Try another location

Ken D Iql

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Verified Buyer
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Verified Reviewer
| map-marker Chicago, Illinois

Horrible service

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Hooters - Horrible service
Hooters - Horrible service - Image 2

The hostess told me my party of two that its going to be a 45 minute wait because no table where available, but was 4 unclean tables.. so I asked for the manager she wouldnt get the manager, so I asked to sit at the bar, which add three chairs open, so we set at the bar with our teenager kid because they was to lazy to clean off one of the tables, the hostess and waitress started talking to the cooks about our complaints, so we ask the bartender to get the manager again, the manager finally came over we told her our complaints, she really acted like she didnt care, we waited at the bar for our food for over an hour we asked for manager she never came over, we finally got our for it was burnt s and super dry We believe the hostess and manager told the cook to do that.

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Loss:
$59
Cons:
  • Never be back again
  • Service
  • Treated like they were doing us a favor for even talking to us

Preferred solution: Full refund

Ken D Iql

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Verified Reviewer
| map-marker Chicago, Illinois

Horrible service on Wells street in Chicago,il

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Hooters - Horrible service on Wells street in Chicago,il
Horrible customer service unprofessional manager cold fry up food the we asked for manger she took forever to come finally she came she was just as unprofessional as the hostesses and waitresses. We waited g fr or ever to get or food, we believe the waitress to the cooks to stall on our order we again asked for manager she never came over.
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Loss:
$80
Pros:
  • Location
Cons:
  • Horrible everything
  • Manager not accomodating
  • Poor service

Preferred solution: Let the company propose a solution

Stacy W Woq

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Verified Reviewer
| map-marker Salisbury, North Carolina

Bad service

Ate in concord nc Saturday night and they got my beer wrong when they finally came to take the order. Food took forever and I see it at the bar sitting.

Waitress said thats not your food and Im sorry I dropped yours and they had to do it agin. Then she gave us the wrong pay out bill. Had to redo the bill which was for four people that cost 112 dollars. They wasnt busy and also had water or pea all over the mens bathroom floor.

I got sick the next two days and not sure if it wasnt the food that set on counter for a while or not.

It was a very bad meal for our family that night. I live at 208 viscount rd Rockwell no 28138 and had Ben at the ball field all day with my daughter and my family to want a good meal but got the opposite

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Loss:
$112

Preferred solution: Maybe a full refund or a gift card to try a different hooters

User's recommendation: Beware

Victoria G Vuc

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Verified Reviewer
| map-marker Ontario, California

Could not use gift card

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I had to pay out pay out of pocket more then i had expect because my gift card was not accepted and there is no Hooters near my house.
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Loss:
$123
Pros:
  • Good food

Preferred solution: Full refund

User's recommendation: Dont buy gift card

Johnnie W Wrx

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Verified Reviewer
| map-marker Yuma, Arizona

I was treated very bad

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I was told to get my black *** out of hooters Im on Vacation in Yuma and I have never been treated like this I putting out a formal complaint
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Preferred solution: The waitress needs to have more respect for customers

User's recommendation: Treat customers with respect

Anonymous
map-marker Austin, Texas

Horrible service

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Very slow service our food came out before our appetizers and our food was cold and hard we told the manager about it all he did was give us one $25 gift card for a party of three which I dont think is fair we also tried calling the store in San Marcos Texas which is the location we went to and he never answered the phone was trying to call this location for about 45 minutes
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Anonymous
map-marker Miami, Florida

Burnt takeout …

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Hooters - Burnt takeout …
Burnt food, shrimp and wings, no accountability, this part my complaint is dumb, 100 characters is d
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User's recommendation: Check your takeout order before you pay

Allison B Bmb

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Verified Reviewer
| map-marker Norfolk, Virginia

Horrible Customer Service and Quality of Food

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If I could give negative stars I would. First we tried to call to place a Togo order.

Could not get through for over an hour, sounded like they just took the phone off the hook. We ended up just ordering it online. When we went to pick it up, someone greeted us at the hostess stand and directed us to the bar to pick up our food. We walk over to the bar, where there were 4 workers but no one would speak to us.

We tried to get someones attention for 20 minutes. Finally someone asked what we wanted and we explained we were there to pick up our to go order. We reminded her 3-4 times for ranch. She brought us our food and just dropped it in front of us.

We left, got home and our food was cold and no ranch at all. We go back up to the restaurant and still no one talked to us for about 10 minutes and was asked was something wrong? And we stated we asked for ranch 3-4 times, we paid extra for the ranch. Handed them the receipt and was told without the food they cant give us any ranch because they cant just believe us when we say they didnt provide us with ranch then we were asked to leave.

I have worked in the service industry for many many years so I understand the stress and problems that come from working in a restaurant but I have never seen such horrible, lazy and inconsiderate service from a restaurant like we did here. This was completely unacceptable and could have been easily remedied with just the smaller bit of effort and hospitality. Whoever the manager is should be ashamed they allow there employees to treat there customers with such disrespect and carelessness.

We will be reaching out to corporate to inform them of this particular restaurant tarnishing the reputation of a corporation that from my experience at other Hooters has made a point to treat there customers with respect and exceptional customer service. This kind of customer service is completely unacceptable and no one should waste there money coming to this Hooters.

View full review
Loss:
$50
Pros:
  • Location
Cons:
  • Rude employees
  • Food cold
  • It seemed no one was professional at all

Preferred solution: Full refund, apology and how this is going to be fixed.

User's recommendation: No recommendations

1 comment
Guest

Wow, that is some incredibly ignorant service! What would bringing your food in prove?

How does that prove you did not receive any ranch? So so so pathetic.

And who lies to get free dressing? I hope corporate makes it right.

Indianna J
map-marker Lodi, California

Workers at hooters are arrogant rude disrespectful unless you have a fat wallet and expensive clothes and not white

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Plain rude and stuck up towards working class people like me only friendly to clean cut men with lots of money and fancy cars
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Loss:
$100
Cons:
  • Smell of urine hits you 15 feet before you get to doorway

Preferred solution: Let the company propose a solution

User's recommendation: Dont go there

Cynthia G Spa

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Verified Reviewer
| map-marker Pembroke Pines, Florida

Got a giftcard with 50.00 balance, yet when I went to restaurant they said card was dec

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Updated by user Jun 14, 2022

No response from noone

Original review Jun 14, 2022
Cant redeem my 50.00 hooters giftcard. CARD HAS A 50.00 BALANCE BUT MANAGER AT HOOTERS WOULDNT REDEEM IT
View full review
Loss:
$50
Pros:
  • Friendly servers
Cons:
  • Manager not accomodating

Preferred solution: I would like my 50.00 giftcard honored because it has a available balance of 50.00, or a 50.00 credit